Make someone‘s day in customer service

What can you do to make someone’s day in your next call centre customer experience? In this episode, you’ll find out what it was that an AA Insurance call centre advisor did to deliver great customer service – and what the customer did next. You’ll hear five practical tips you can follow to help you make someone’s day – as a call centre leader, a front-line advisor, and as a customer.  

Om Podcasten

Life at the Sharp end is a podcast full of insights and interviews to help people who want to do their best at work. People who want to learn from others and hear about best-practice tools and techniques to help you create safe, respectful and high-performing workplace cultures. People like you - whether you’re in a leadership role or at the front-line. Wherever you work, you’ll have stories to tell about what it’s like to experience Life at the Sharp End.