Coaches Corner: Handling Cancellations Part 1
When we released our new patient phone call episodes, we noticed something: offices fumble phone calls because offices don't have an etiquette standard. Go back and listen to the episode published June 20, 2022. You'll notice skilled employees--excellent employees. But you'll also notice a lack of standard phone etiquette. Richard and co-host Caitlin Shoemaker return to teach phone etiquette and a lot more.