Failed startup to $98M raised; Thoropass’s Founder, Sam Li shares their product-market-fit journey

Sam Li, co-founder and CEO of Thoropass, has a rich background. His perspective on achieving product-market fit as a startup founder is rooted in resourcefulness, curiosity, and adaptability. Here are some cool parts of the episode to check out!(00:02:18) Navigating Rookie Mistakes as a Founder(00:07:48) The Importance of Intellectual Honesty in Pivoting(00:12:36) Discovering Customer Pain Points for Product Market Fit(00:19:50) Framework Thinking and Curiosity: Sam Li's SuperpowersApply to join the Zendesk for Startups program and use Zendesk free for six months. Provide your customers with exceptional customer experiences from day one: https://www.zendesk.com/lp/startup-partner/?ref=gen&partner_account=0016R00003GUn7OQAT

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Here’s how to startup. Even when the world goes topsy-turvy. From one home office to another, Zendesk leaders chat with founders, CEOs, and makers on their startup journey. There’s rule-flipping, new dogma and recycling failure into growth. Plus, why customer experience is at the heart of success, as told by people who know unpredictability inside out. (That seems pretty helpful right now.)