Customer journey mapping at Historic Royal Palaces, with Cate Milton

In today's episode I speak with Cate Milton, Customer Experience Programme Officer at Historic Royal Palaces Cate shares her infectious passion for customer experience, and talks us through the 6 month customer journey mapping exercise they carried out with KPMG.

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Skip the Queue is for visitor attraction owners, directors and suppliers who want to improve their organisations and deliver a better experience for their guests. Each episode we speak with inspiring industry experts who share their knowledge of what really makes an attraction successful. This podcast is brought to you by Rubber Cheese, a digital agency that builds remarkable systems and websites for attractions that helps them increase their visitor numbers.