The Accessible and Inclusive Tourism Toolkit for Businesses, with Emily Yates

In today’s podcast I speak with Emily Yates, Head of Accessibility and Inclusive Design, at MIMA. MIMA worked alongside Visit Britain to co create the Accessible and Inclusive Tourism Toolkit for Businesses, which aims to act as the resource for travel, tourism and hospitality organisations. Emily and I discuss how it was created, why it is such a vital resource, and how it will evolve over time.

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Skip the Queue is for visitor attraction owners, directors and suppliers who want to improve their organisations and deliver a better experience for their guests. Each episode we speak with inspiring industry experts who share their knowledge of what really makes an attraction successful. This podcast is brought to you by Rubber Cheese, a digital agency that builds remarkable systems and websites for attractions that helps them increase their visitor numbers.