The importance of Sector Cooperation with Carlton Gajadhar and Rachel Mackay

In todays episode I’m joined by two brilliant guests: Carlton Gajadhar - a Visitor Experience Professional and co-founder of the Visitor Experience Forum and Rachel Mackay - Manager of Historic Royal Palaces at Kew, including Kew Palace and the Great Pagoda. We discuss lockdown experiences in both the UK and Kuwait, crisis management for museums and heritage organisations and improving sector cooperation.

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Skip the Queue is for visitor attraction owners, directors and suppliers who want to improve their organisations and deliver a better experience for their guests. Each episode we speak with inspiring industry experts who share their knowledge of what really makes an attraction successful. This podcast is brought to you by Rubber Cheese, a digital agency that builds remarkable systems and websites for attractions that helps them increase their visitor numbers.