Episode 169 – Tony Redondo – Astrophysics To Banking…
Redefining Customer Relations in Your Business with Tony Redondo The Covid-19 pandemic has taught us valuable lessons about the importance of relationships. Using the example of financial markets in this episode, we discuss the importance of physical customer relations in a world dominated by the internet. Tech is good at making impossibilities possible and reaching a wide range of clients. However, customer retention is a disadvantage in the long run. Learn vital lessons on how to spark your brand loyalty today with Tony Redondo. Tony is the founder and director of Cosmos Currency Exchange, having over 36 years of experience in financial services and is a fully qualified Associate of the Chartered Institute of Bankers. He held senior management positions for various banks and brokerages for many years before launching Cosmos Currency Exchange in 2020. At Cosmos, Tony treats each client like the individual they are. Cosmos offers every new client a no-cost, no-obligation ‘Discovery Session’ so they can tailor-make our currency solution to meet their requirement. Whether your currency exchange requirement is large or small, for you personally or for your business, you will benefit from our proactive relationship-based approach and our access to over 35 currencies to and from over 50 countries around the globe. At Cosmos, all our business comes from referrals. Doesn’t that speak volumes? Tune in! In This Episode, You Will Learn About: [00:24] Our today’s guest bio; Tony Redondo [03:00] What got Tony into the banking and financial industry [06:07] The coffee he likes drinking and why [08:21] Children and coffee [09:13] Why Delta Cafés is his favourite brand of coffee [10:39] The Portuguese coffee drinking culture [14:22] Things he has been currently working on in his Cosmos Currency Exchange [28:15] Why has customer loyalty been reduced in the banking sector? [29:50] Why some financial markets are going back to the pre-tech years [33:54] How you can reach out and connect with Tony [39:10] The book he would love to dread while having coffee in a dream location [40:58] In summary… [41:33] Episode wrap up and call to action Notable Quotes * As much as we embrace tech in financial markets ad business at large, the value of physical customer relations will never be compared. * Take care of clients, and the clients will take care of your referrals.* Believe in what you are doing because nobody will believe in you if you don’t.* Say what you mean and mean what you say. Let’s Connect: Tony Redondo Website: https://cosmoscurrencyexchange.com/ LinkedIn: https://www.linkedin.com/in/tony-redondo-currency-transfers-with-a-difference/ Facebook: https://web.facebook.com/tony.redondo1/ Twitter: https://twitter.com/CosmosExchange *****Thank you so much for listening. You can check out this episode and others on Sterling’s ...