CS Radio #5: The Science of Customer Relationships

Ed Powers from Service Excellence Partners joins to discuss how the science of human relationships impacts your customer churn rate, and why you don't need a degree in psychology to build better customer relationships.

Om Podcasten

In the only podcast dedicated to the ‘Subscription Economy’, hosts Tom Krackeler and Rachel English talk to innovators, entrepreneurs, and analysts about the business shift towards recurring revenue. (Customer Success Radio is now Subscribed podcast).