81) Part 2 - Heat Network Consumer Protection Regulations From a Consumer Body Perspective Part 2
Part 1 - At present, heat network consumers are not afforded the same levels of consumer protection that gas and electricity consumers receive. While heat networks currently provide around 3% of total heat, they are expected to provide around 20% by 2050. There are many prevalent issues in the sector around poor technical design, variations in customer service and the large number and diversity of heat network entities, which means consumer protection is much needed. Regulation of the ...