Are your customer service advisors executing on these 5 fundamentals?

Dave Pendleton talks to Martin Johnson about the 5 fundamentals that all Customer Service advisors need to execute upon. The question is, are your people unconsciously and habitually carrying them out?

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'The People Performance Podcast', brought to you by industry leading learning & development consultancy T2. Simply put, human performance refers to how people do what they do, and why they do it that way. You'll hear in-depth discussions, captivating stories, practical techniques and interviews with high level guests - All amounting towards a collection of episodes covering new weekly topics that provide you with light bulb moments time and time again. Listen and subscribe to the ultimate resource you need to improve and develop your performance.