The value of using a Customer Service Competency Framework

Dave Pendleton and Martin Johnson talk about the value of using a Customer Service Competency Framework in the organisation.  They explain why measuring and developing input leads to greater output and explore the 16 universal competencies of great service advisors.

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'The People Performance Podcast', brought to you by industry leading learning & development consultancy T2. Simply put, human performance refers to how people do what they do, and why they do it that way. You'll hear in-depth discussions, captivating stories, practical techniques and interviews with high level guests - All amounting towards a collection of episodes covering new weekly topics that provide you with light bulb moments time and time again. Listen and subscribe to the ultimate resource you need to improve and develop your performance.