S2 Ep.15 Intentional Humanity: The common thread for design, culture, and leadership

Steven Chaparro has been fascinated by structure and design since he was a child. At the age of five, he used a Bugs Bunny art kit to sketch a neighbor’s house. In middle school, he chose to draw Thomas Jefferson’s palatial home, Monticello, for a project on historical figures. Steve knew he wanted a career in architecture and — set out to get it. And after years as a successful architect, Steve has become a different kind of designer altogether. Today, he helps businesses design and transform their cultures. Take a moment with hosts Nathan Bennett and Mari Yamaguchi as they discuss Steve’s views on creating and maintaining a company culture that goes beyond ping-pong tables and open-concept office plans. Steve also shares his insights on brand storytelling, spatial diversity and how intentional humanity is crucial in maintaining culture — especially during times of uncertainty.

Om Podcasten

The podcast where we explore the essence of customer experience, creativity, and company culture through stories from some of today’s most accomplished professionals. Join hosts Nathan Bennett and Mari Yamaguchi as they explore how great leaders think, learn from their failures, and how they inspire others to succeed. Spanning across multiple industries, our guests include the CEO of an International Airport, the Director of a bustling contact center, female leaders in technology, experts in sales and marketing and many more. If you’re hungry for insightful, compelling, and often hilarious stories from all walks of business life, then we invite you to sit back, relax, and take a moment with us. About Genesys Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 11,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.