Next Generation Managed Services
Application Managed Services (AMS) is an evolving practice. Typically known to be commoditized and reactive, the next generation managed services model is moving to a more proactive approach that includes identifying issues and gaps before they even arise. The next generation managed services approach includes expanding services beyond maintenance and operations spanning to development management, information technology (IT) improvements, and broader lifecycle activities. This shifted focus to value and emphasis on the broader business outcome has left companies and AMS providers seeking more of a partnership rather than a transactional relationship.