35: The Managed Heart - Arlie Hochschild (Part 1)

Tune in as we tackle a seminal work on the uses of emotion as part of one’s job, and the social and psychological implications this has on one’s role as a producer of products or provider of services. The Managed Heart,” by Dr. Arlie Hochschild, introduced the concept of emotional labour as a counterpart to the physical and mental labour performed in the scope of one’s duties. You will never look at the phrase “service with a smile” the same way again!

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Talking About Organizations is a conversational podcast where we talk about one book, journal article or idea per episode and try to understand it, its purpose and its impact. By joining us as we collectively tackle classic readings on organization theory, management science, organizational behavior, industrial psychology, organizational learning, culture, climate, leadership, public administration, and so many more! Subscribe to our feed and begin Talking About Organizations as we take on great management thinkers of past and present!