Leading with mobile: In conversation with ING’s Petri Nikkilä

ING’s head of retail markets leaders for the Netherlands, Belgium, and Luxembourg discusses the bank’s journey to a mobile-led model, and about balancing customer experience with operational and digital innovation.See www.mckinsey.com/privacy-policy for privacy information

Om Podcasten

Hear conversations covering the full spectrum of today's global financial services industry with industry leaders including payments, fintech, retail banking, and beyond. Get insight from peers who are tackling top-of-mind business challenges to lead their companies’ growth and transformation.