Ep 88 – Using Motivational Interviewing in Crisis Response

Episode 88 – Using Motivational Interviewing in Crisis Response Glenn and Sebastian welcomed Casey Jackson to discuss using Motivational Interviewing (MI) in crisis response situations. Casey is the CEO of the Institute for Individual and Organizational Change and an internationally recognised expert in evidence-based communication that drives real-world results. With over 40 years in behavioural health, Casey has trained thousands of professionals across healthcare, social services, first responders, and government—helping leaders and teams turn intention into lasting impact. He is a long-time member of the Motivational Interviewing Network of Trainers (MINT) and the lead author of the Motivational Interviewing Competency Assessment (MICA), a widely adopted tool for building fidelity in MI practice. Casey’s work centres on translating powerful communication strategies into practical tools that empower people to lead with clarity, connect with purpose, and create lasting change. Episode index: 0:00 – Episode intro 6:25 – Casey’s introduction and early MI story 10:30 – “How do we help people help people?” 13:45 – Bridging law enforcement with mental health 19:50 – Deescalating the brain with MI 29:15 – Helping police officers respond to people in crisis 34:15 – The five intentions/mindsets: 1) Activation; 2) Guiding; 3) Expressing accurate empathy; 4) Partnership; and 5) Evoking 43:05 – Beyond reflective listening 58:30 – Opening an MI-based clinic 1:03:16 – End of episode Links and resources: Email: casey.jackson@ifioc.com For suggestions, questions and to enquire about training in Motivational Interviewing, contact Glenn & Sebastian: Email: podcast@glennhinds.com BlueSky: * ChangeTalking * Glenn Hinds * Sebastian Kaplan For all previous episodes CLICK HERE We welcome all donations to support us: GBP All Episodes

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Talking To Change - A Motivational Interviewing podcast, hosted by Glenn Hinds and Sebastian Kaplan, is a series of conversations exploring Motivational Interviewing (MI) and its influence on supporting individuals and groups as they make positive health and lifestyle changes. Guests from across the world discuss their special interest in the research, practice and learning of MI along with its place across health, social care, education and criminal justice. Glenn Hinds is a registered counsellor living in Derry, N. Ireland. He worked as a drug therapist and senior social work practitioner in mental health and alcohol and drug services, from 1990 until 2008, when he created Glenn Hinds Motivation & Coaching Consultants (https://www.glennhinds.com) developing and delivering bespoke training workshops to health, social care, education, criminal justice and human resource practitioners and managers across the UK, Ireland and USA. He has been a member of the International Motivational Interviewing Network of Trainers (MINT) since 2003 and has completed Motivational Interviewing Training Integrity (MITI) and Motivational Interviewing Supervisory Training (MIST) training and has written the Motivational Interviewing module for Ulster University Foundation Degree. Sebastian G. Kaplan, PhD, is an associate professor in the Departments of Psychiatry (Child and Adolescent Section) and Family and Community Medicine at the Wake Forest University School of Medicine in Winston-Salem, NC, USA. Sebastian is a former special education teacher, who currently provides individual and family psychotherapy, primarily with adolescents and young adults, struggling with a variety of life challenges. Sebastian has been a member of the Motivational Interviewing Network of Trainers (MINT) since 2008. He provides training and consultation in MI for a variety of regional and national audiences. Sebastian is a co-author of “Motivational Interviewing in Schools: Conversations to Improve Behavior and Learning.” (Guilford Press 2016). Sebastian is also a co-developer of “Motivational Interviewing with Adolescents: A Four-Video Series” (http://www.psychotherapy.net/video/mi-adolescents).