Coaching Tips from Marc Bernstein at Balto
Dave and Evan discuss how Balto can improve CX with automated coaching with Founder and CEO Marc Bernstein. Marc Bernstein is the Founder and CEO of Balto, which offers real-time automated guidance for contact center agents.Like most founders, Marc has made his share of mistakes. In particular, he noticed as a technology sales rep, that many of his mistakes were preventable - not to mention costly. Marc thought there should be a better way, that tech maybe tech can help. That’s when Marc realized he needed to start Balto. Balto listens to the call and offers real-time and post-call services.Marc graduated from Washington University in St. Louis with a degree in Marketing, Psychology, and Entrepreneurship, and is on a mission to transform how organizations communicate with their customers.