TalkingHeadz with Antony Passemard of Google CCAI
Dave and Evan chat with Antony Passemard, Applied Conversational AI and CCAI lead at Google Cloud. This is a naturally intelligent conversation about how AI is changing the contact center. We cover terminology and then get into how Google is leveraging its vast AI capabilities to improve customer service - at other companies. Antony has been in IT for over 20 years and spent the last 12 working on Enterprise products and partnerships at companies like Yahoo, Salesforce.com, AWS ...