TnT 29 How to best handle an angry parent email

Every teacher will receive at least one (if not more) emailed from disgruntled parents. Regardless of who's at fault, it can be a nerve-wracking experience and have lasting negative effects if not handled properly. How can we address the email in a diplomatic way without having to compromise our class policies and dignity? I provide 10 steps on how to handle the email so that the situation doesn't escalate to the point where the parent becomes angrier and you set off red flags with your administration.

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Steps for handling an angry parent email:

1) Investigate the issue the parent is upset about.

2) Take a moment to understand the parent’s perspective.

3) Have another colleague take a look at it.

4) If you feel compelled to, draft your angry reply in a different medium

5) Give your principal a heads up.

6) No matter what, you'll need to respond, but stay cool.

7) After crafting that email, save it as a draft and come back to it when you’re not upset.

8) Don’t blame or lecture the student the next day.

9) Find a way to prevent this issue from popping up again.

10) If you’re delivering unhappy news, have another colleague take a look at it.

 

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Teachers Need Teachers is the podcast for struggling teachers, whether you're new or a seasoned veteran. It's inspired by the questions and frustrations that teachers are expressing around the web, plus the questions that you didn’t know you should ask! I'll help you clear the confusion and figure out what to focus on so that you’ll have the most positive impact in your classrooms without losing your freaking mind. I want to help you navigate through the craziness of teaching while maintaining your sanity AND personal life!