Adapting Your CS Strategy to Exceed Customer Expectations!
Curious about the future of tech and customer success? In this episode of Tech People, we're joined by Sherrod Patching, the Vice President of Customer Success Management at GitLab. She leads a Team that helps customers get the most from their investments. During our conversation, Sherrod shares how they leverage AI to enhance the software development process, making it more efficient and innovative. Furthermore, she lets us in on how they measure success by focusing on early indicators. Join us as we discuss the integration of AI and the possibilities of self-service!