Building Bridges: Delivering World-Class Customer Experiences in a Globalized Market!
The global marketplace demands exceptional CX, but navigating cultural nuances can be tricky. In this episode of Tech People, we welcome Dennis Wakabayashi, a highly esteemed expert in the field of cross-cultural Customer Experience. He is widely recognised as the Global Voice of CX, a testament to his extensive knowledge and influential presence in the industry. Throughout his career, Dennis has made significant contributions to the understanding and enhancement of CX across different cultures and regions. His insights and expertise have helped numerous organisations deliver exceptional customer service on a global scale. Join us as we explore strategies for exceeding expectations and building bridges with customers across the globe!