The Psychology of CX and Innovation: A Silicon Valley Executive's Unique Perspective on CX and Technology Leadership
In this episode, I’m joined by Andy Yasutake, an Advisor and Investor and former global executive leader at Airbnb, LinkedIn, eBay, and Accenture. We delve into how Andy has been Bridging Tech and the Customer Experience at Global Scale throughout his career in some of Silicon Valley’s most forward-thinking companies leveraging his unique "Relationship-First" and psychology background to shape his career.We explore the challenges of delivering exceptional CX in the hospitality industry, highlighting how Airbnb leverages technology to enhance millions of trips and experiences worldwide. Andy also shares actionable insights on embedding a customer-first mindset into tech and product strategies. Finally, we look at the emerging technologies poised to reshape CX, and how businesses can position themselves for success in this rapidly evolving space.If you're curious about the future of CX and how global tech leaders are driving innovation, this episode is for you!