How We Deliver a Smooth Payment Experience to Meet Customer Expectations | Vanessa Albarran, Selfridges

When shopping, few people think about the complex processes behind smooth payments. Yet, this area is both dynamic and essential, especially for payment systems at some of the world’s largest department stores. In this episode, Vanessa Albarran, Delivery Lead for Checkout and Payments at Selfridges reveals how payments affect customer satisfaction in retail and discusses how AI and digital transformation drive change and modernisation across the industry. Tune in now!  Looking for more industry-specific insights? Explore more Endava podcasts here. 

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Tech Reimagined gathers industry experts and passionate technology personalities to discuss the things they love and hate about industries that we all have to deal with every day. Together we explore how technology will be able to reimagine the relationship between people and the businesses that provide products and services. Our experts will share their advice for listeners who dream of one day having the same kind of job they do, and how they got to where they are today.