Comerica COO Megan Crespi on AI, Digital Transformation & the Future of Banking

Comerica Bank COO Megan Crespi joins Peter High to discuss the bank’s digital transformation strategy, AI adoption, and customer-centric innovation. Megan shares insights on Comerica’s cloud migration journey, investments in AI-powered risk management, and how the bank is modernizing operations to enhance customer experience. She also delves into cybersecurity strategies for the quantum computing era and lessons from her leadership roles at Ally Bank and General Motors. Highlights: * Digital Transformation at Comerica: Moving 80% of applications to the cloud and modernizing banking infrastructure. * AI in Banking: How AI and analytics are enhancing customer insights, security, and operations. * Cybersecurity & Quantum Computing: Preparing for next-gen security threats. * Customer-Centric Innovation: Improving digital banking, payments, and self-service experiences.

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Twice-weekly conversations with top executives and thought leaders at the intersection of business, technology, and innovation. Each episode of Technovation explores the technology trends that are transforming business, and the leaders driving digital change inside their organizations. Produced by Metis Strategy and hosted by firm President Peter High, Technovation is the premier podcast for IT and technology professionals with the largest collection of interviews with elite CIOs, CTOs, and CDOs.