Domino's Delivers on Digital Innovation

509: Domino’s Pizza SVP & Chief Innovation Officer Dennis Maloney Domino’s remarkable transformation over the past decade focused on product, technology, and customer experience.  The advantages the company gained by insourcing talent that was once outsourced Why Domino’s considers itself an e-commerce company that sells pizza rather than a pizza company that sells online.  The steps Domino’s has taken to create a memorable customer experience both in-store and online How recent innovations positioned Domino’s to quickly become a consumer safety leader during the pandemic Why the company is filling in potholes in every state in the US How Domino’s is preparing for autonomous delivery The consumer preference changes that are here to stay post-pandemic Among a variety of other topics. ___________________________________ This episode is sponsored by Zoho and Sykes

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Twice-weekly conversations with top executives and thought leaders at the intersection of business, technology, and innovation. Each episode of Technovation explores the technology trends that are transforming business, and the leaders driving digital change inside their organizations. Produced by Metis Strategy and hosted by firm President Peter High, Technovation is the premier podcast for IT and technology professionals with the largest collection of interviews with elite CIOs, CTOs, and CDOs.