Signet Jewelers EVP & Global CIO Howard Melnick

513: Signet Jewelers EVP & Global CIO Howard Melnick discusses Why Howard joined Signet Jewelers The company's path to brilliance strategy, which has been focused on 1) customer-first, 2) omnichannel with a digital focus, and 3) building a culture of agility and efficiency How COVID served as an accelerant for the company's digital strategy How IT has leveraged centers of excellence to achieve agility and efficiency at scale Why measuring business value is the most important metric businesses should focus on How the company uses analytics to help maximize return How augmented reality allows customers to try on a ring from home How the company enabled its jewelry consultants to keep working during the pandemic Among a variety of other topics. _________________________________ This episode is sponsored by Sykes and SECURITI.ai.

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Twice-weekly conversations with top executives and thought leaders at the intersection of business, technology, and innovation. Each episode of Technovation explores the technology trends that are transforming business, and the leaders driving digital change inside their organizations. Produced by Metis Strategy and hosted by firm President Peter High, Technovation is the premier podcast for IT and technology professionals with the largest collection of interviews with elite CIOs, CTOs, and CDOs.