The Journey from CIO to COO with Chris Drumgoole and Jeff Smith

679: In this interview, Chris and Jeff discuss their journey from the CIO role to COO. Jeff shares his method to operationalize culture and measure the productivity of his teams. Chris then talks about using the Net Promoter Score (NPS) to gauge employee satisfaction at DXC. Finally, both executives opine on the mindset shifts as they entered the COO role and give their perspectives on the current supply chain challenges that companies are facing.

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Twice-weekly conversations with top executives and thought leaders at the intersection of business, technology, and innovation. Each episode of Technovation explores the technology trends that are transforming business, and the leaders driving digital change inside their organizations. Produced by Metis Strategy and hosted by firm President Peter High, Technovation is the premier podcast for IT and technology professionals with the largest collection of interviews with elite CIOs, CTOs, and CDOs.