Wells Fargo Head of Technology Tracy Kerrins on AI Virtual Agent & Becoming a Digital-First Company

783: Tracy joins the broadcast to discuss the company's efforts in becoming digital-first and the new technology and innovations she is helping to drive. She highlights the introduction of Fargo, the company's first customer-facing AI virtual assistant, and dives into the broader use of artificial intelligence to improve customer service and experiences. Tracy also emphasizes the criticality of data and the organization's cloud strategy as well as the importance of empowering employees and creating a positive culture of collaboration. Finally, she looks ahead at other trends in technology and reflects on the keys to her career success.

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Twice-weekly conversations with top executives and thought leaders at the intersection of business, technology, and innovation. Each episode of Technovation explores the technology trends that are transforming business, and the leaders driving digital change inside their organizations. Produced by Metis Strategy and hosted by firm President Peter High, Technovation is the premier podcast for IT and technology professionals with the largest collection of interviews with elite CIOs, CTOs, and CDOs.