14. Scale Your Customer Success Organization for the Future

In this episode, you'll get to listen to a recording of the fireside chat that took place at TSIA's Technology and Services World conference in Las Vegas in October of this year. Thomas Lah has a candid conversation with Neeracha Taychakhoonavudh, EVP of Customer Success at Salesforce, about how customer success has changed over time and how Salesforce built a proactive, smart, and unified digital experience for every single customer.

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Join host Thomas Lah as he discusses shifts in the ever-changing technology industry with tech executives, researchers, and thought leaders who share their experience and provide their perspective and data on what companies should do to stay relevant, be profitable, and succeed.