18. Impacting the Customer Experience Through Data Analytics

Thomas Lah talks to Emma Sopadjieva, Head of Customer Experience Analytics, about how ServiceNow leverages data analytics to simplify the customer experience and keep their customers happy.

Om Podcasten

Join host Thomas Lah as he discusses shifts in the ever-changing technology industry with tech executives, researchers, and thought leaders who share their experience and provide their perspective and data on what companies should do to stay relevant, be profitable, and succeed.