22. Ethical Dilemmas in Customer Success

Thomas Lah hosts our first repeat guest, TSIA's very own Stephen Fulkerson, VP, Customer Success Research. They discuss Stephen's blog '3 Ethical Dilemmas in Customer Success', which simply can't be ignored as customer engagement models are evolving and demanding service employees be more than just the trusted CSM.

Om Podcasten

Join host Thomas Lah as he discusses shifts in the ever-changing technology industry with tech executives, researchers, and thought leaders who share their experience and provide their perspective and data on what companies should do to stay relevant, be profitable, and succeed.