60. Moment of Truth: Talking Customer Success with an Executive and Investor

After years of focusing on growth at any cost, SaaS companies are now being forced to balance growth with improved profitability. Abbas Haider Ali, VP of customer success at GitHub and SaaS advisor and investor, believes that this pivot is creating a moment of truth for customer success organizations. Today, Ali talks to TSIA’s Thomas Lah about his experience as an investor and customer success executive, and what he sees in the customer success landscape today. They discuss topics such as:Key questions that customer success executives must ask themselves and their teams to be successfulThe current customer success landscapeKey levers that customer success organizations must pull to improve profitabilityVital telemetry for customer success todayThe possibilities of AI for customer success

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Join host Thomas Lah as he discusses shifts in the ever-changing technology industry with tech executives, researchers, and thought leaders who share their experience and provide their perspective and data on what companies should do to stay relevant, be profitable, and succeed.