TSIA Takes: Salesforce and the Customer Success + Support Services Experiment

Join Thomas Lah and Jim Roth from Salesforce as they unveil Salesforce’s innovative strategy to integrate customer success, support, and training seamlessly, revealing the pivotal role of CSMs in orchestrating comprehensive customer support.

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Join host Thomas Lah as he discusses shifts in the ever-changing technology industry with tech executives, researchers, and thought leaders who share their experience and provide their perspective and data on what companies should do to stay relevant, be profitable, and succeed.