Putting Customers First: A DevOps Imperative with Chris Hood
In today's session, we are thrilled to be joined by Chris Hood, a distinguished keynote speaker and author of "Customer Transformations," who brings his expertise on merging customer success with digital strategy. This is a topic that is not just relevant, but crucial to developers, business strategists, and tech enthusiasts interested in customer success, digital strategy, and DevOps. Chris will explore the seven-step strategy outlined in his book, which emphasizes solving customer problems and fostering collaboration between business and developer teams. As part of our discussion, we'll explore the importance of understanding customer needs, the evolving landscape of APIs and security, and how to integrate customer-centric thinking into organizational culture. We also highlight these strategies' real-world implications, citing personal experiences and illustrating the critical impact of latency on app performance. Join us as we uncover the layers of customer journeys, marketing strategies, and ecosystem building, all of which aim to place the customer at the forefront of your development efforts. Whether you're a developer, business strategist, or tech enthusiast, this episode promises a wealth of knowledge to help you elevate your DevOps toolchain. Try out SmartBear's Bugsnag for free, today. No credit card required: https://testguild.me/bugsnag