131: The Growth of Scaling Customer Success, and Going From Cost Center To Revenue Generator with Luke Ferrel (Previous episode of Lantern’s “Keeping The Lights On” Live Show)

This week’s guest is Luke Ferrel. Luke is current the Sr. Director of Customer Success at Outreach. This conversation was held on Lantern’s “Keeping The Lights On” LinkedIn Live show just a few short weeks ago. In this conversation, we discussed: Breaking Down Careers in Customer Success Growth of Scaling CS Importance of CS + Support Relationship From Cost Center To Revenue Generator Much More! Enjoy this very special episode of The 20% Podcast with Luke Ferrel. ____________________________________________________________________________ I am now in the early stages of writing my first book! In this book, I will be telling my story of getting into sales and the lessons I have learned so far, and intertwine stories, tips, and advice from the Top Sales Professionals In The World! As a first time author, I want to share these interviews with you all, and take you on this book writing journey with me! Like the show? Subscribe to the email: https://mailchi.mp/a71e58dacffb/welcome-to-the-20-podcast-community I want your feedback! Reach out to 20percentpodcastquestions@gmail.com, or find me on LinkedIn.

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The 20% Podcast will bring tips and tricks from seasoned industry professionals to listeners, and share simple, easy to use principles that can spark a new interest, or teach you new principles they can implement in their jobs today! I want to bring you a new perspective and shed light on how others succeed, and help you whether you just starting your career, or give additional advice to other seasoned pros that do the same thing. We will bring you The 20% of information that gives you 80% of the information you need for the topic at hand!