Episode 144: Connecting The Manager, Employee, and Customer Satisfaction Chain

Details In this episode of The 90th Percentile, hosts BreAnne Okoren  and Joe Folkman explore the powerful connection between leadership, employee engagement, and customer satisfaction. Drawing on research and real-world examples from companies like Sears and Zappos, they discuss how effective leadership drives employee engagement, which in turn boosts customer satisfaction and profitability. They also … Continued

Om Podcasten

Using over 1.5 million assessments from leaders worldwide, renowned psychometrician Dr. Joseph Folkman and leadership legend Dr. Jack Zenger are here to settle the leadership debates and let the data speak for itself. Each week they analyze different leadership traits, trends, and what it really takes to get to the 90th percentile. These short episodes feature compelling stories, research, and actions that leaders can take to improve. Learn more at https://zengerfolkman.com/podcasts/.