Taking Action on Profitability Improvements, With Mandi Ellefson

In this episode of the Agency Profit Podcast, Marcel chats with Mandi Ellefson from Hands-Off CEO about why so many agency owners know what to do to grow—but still don’t do it. Spoiler: it’s not about strategy; it’s about avoiding discomfort. They break down the three keys to profitability—charging more, using your team better, and spending less to get work done—and why mindset often gets in the way. Mandi shares real stories of agencies doubling revenue by shifting from selling deliverables to selling results, and how letting go (of tasks, control, or even team members) can be the thing that finally unlocks growth. Bottom line: if you want a more profitable agency, you’ve got to stop hesitating and just do the thing.

Om Podcasten

Welcome to the Agency Profit Podcast hosted by Marcel Petitpas, CEO and Co-Founder of Parakeeto. Finally, an agency podcast that isn't JUST about getting more clients. On the show, we bring in experts, agency owners and consultants to share their actionable tips for improving profitability and operational efficiency. Here, you'll learn what systems to implement in your business, what kind of KPI's to track, and benchmarks to aim for. How to manage things like capacity, utilization, billing rates, processes and procedures, what tools to use, mistakes to avoid and so, so much more. If you're tired of putting out fires, working long hours, and growing revenue but not profits, you're in the right place.