Episode 16: Dino Petrarolo on the Importance of Codifying the Business Improvement Journey
TraceLink’s Roddy Martin talks about the science of continuous and integrative improvement with Dino Petrarolo, Senior Vice President of global consulting firm Competitive Capabilities International.Key TakeawaysMany companies standardize and digitalize core business processes, but you can also benefit from codifying the business improvement journey itself. One road to continuous improvement begins with a focus on the errors made in business processes. You shouldn’t wait until the end of a business process to catch errors—it’s important to detect and correct errors as business processes are running.