Agentic AI and the Future of Organisations
In this episode, Zahra Bahrololoumi CBE, CEO of Salesforce UK & Ireland, explores agentic AI, a new generation of artificial intelligence that processes, decides, acts and responds autonomously across business functions. In this thought-provoking episode, you’ll hear:What sets agentic AI apart from predictive and generative AIReal use cases from Agentforce, Salesforce’s AI (e.g., Heathrow Airport, Capita)How AI is driving productivity, reducing operational costs, and transforming service modelsEthical and governance challenges around autonomous AIThe human-AI partnership and the urgent need to reskill the workforceZahra’s call for a national digital skills strategy to prevent an AI-fuelled digital divide “This is not just a transition – it’s a full-scale transformation,” says Zahra.Chapters00:00 Introduction to Agentic AI and Its Impact08:07 Benefits and Applications of AI Agents12:05 The End of Human Only Workforces?18:39 Ensuring Trustworthy Agentic AI22:20 Impact of Agentic AI on Job Losses23:18 Navigating the Digital Divide and Job Displacement27:43 Where does the UK Position Itself in AI?29:34 Boardroom Priorities to Adopt Agentic AI33:42 Human Agent and AI Agent Productivity