Delivering Wow! The importance of providing outstanding Customer Experience
Have you ever had a really bad Customer Experience with a brand & didn't tell a single person? A really bad Customer Experience spreads faster with more open ears than good ones, which is why CX is at the core of a brand! Join the Angry Designers in their 30th episode as they tackle the topic and importance of Customer Experience. Over the course of the podcast, the bearded gents: what is CXwhat is a customer for lifediscuss the Zappos storybreak down the 3 key parts of a customers journ...