Automation Consulting with Tom Ivory
Jerry is joined by world-class Automation Consultant and Global Automation Practice Leader at IBM, Tom Ivory. They begin by discussing Automation Consulting in general, and how Tom and his team x-ray enterprises in search for inefficiencies and prescribe AI-powered Automation as solutions. Tom describes the three phases of modern enterprise automation, from "island"/task automation to hyper-automation to AI-powered Automation. They close by diving into a real-world example from the State of New York where IBM used AI-powered Automation to automate the processing of unemployment claims to significantly lower call times and increase calls per day. IBM Consulting: https://www.ibm.com/consulting/Connect with us: https://www.linkedin.com/in/art-of-automation/ Buy Paperback Book with discount code, mentioned in this episode: https://store.bookbaby.com/book/The-Art-of-Automation Art by Jerry Cuomo.