What to Do When a Therapy Client Threatens to Leave a Negative Online Review [Ep 50]

Has a therapy client ever threatened you with leaving a negative online review? Imagine this: after upholding your cancellation policy, a disgruntled client threatens to leave a bad review online. Suddenly your hard-earned reputation is at risk. It's the scenario no therapist wants to face, yet it's all too common. But fear not! I'm here to guide you through the murky waters of client dissatisfaction and online backlash.Join me as I share effective strategies on what to do when a therapy client threatens you to leave a negative online review and turn a potential crisis into an opportunity for growth. I'll share insights on maintaining professionalism while standing your ground, and how to navigate the delicate balance between policy enforcement and empathy. So, if you've ever received that dreaded message or fear it's just around the corner, this is the episode for you!Topics covered in this episode: Listener’s question about what to do when a therapy client threatens to leave a negative online review How to effectively communicate your cancellation policy to clients Different strategies to handle a therapy client who threatens to leave a negative online reviewHow to collect positive reviews to strengthen your private practice's reputationReal-life examples of handling negative reviews in private practiceConnect with Felicia:Get my freebie & join the email list: The Magic SheetsInstagram: @the_bad_therapistWebsite: www.thebadtherapist.coachFacebook group: Healing MoneyResources from this episode:Submit your questions for the next episodeMy No Show Policy Template & Fee for Therapists [Prevents No Shows]Quote:" Don't give clients discounts just because they're 'difficult’. " - Felicia

Om Podcasten

Are you a private practice therapist tired of ‘good therapist conditioning’ b******t, who wants to make more money and enjoy being a therapist again? Welcome to The Bad Therapist Show! This podcast is the go-to resource for current and aspiring private practice therapists who want to attract more clients, increase their revenue and scale their practice - all without burning out or hustling 24/7. Join your host, Felicia Keller Boyle, aka The Bad Therapist®, a six-figure private practice owner turned business coach as she challenges the status quo and helps therapists in private practice earn more money, increase their impact, and expand beyond the one-to-one practice model. Using Felicia’s proven Liberated Business™ method, therapists at all stages of business have been able to grow their income while becoming even better therapists and she’s on a mission to help you do the same! Tune in each week for answers to questions such as: 👉🏽 How can I grow my private practice? 👉🏽 How can I attract more clients to my private practice? 👉🏽 How do I market myself as a private practice therapist? 👉🏽 What are the best marketing strategies for therapists? 👉🏽 How can I optimise my website to attract more clients? 👉🏽 How to create a scalable offer as a private practice therapist? 👉🏽 How can I raise my rates in private practice? 👉🏽 Do therapists need to network to grow their practice? Subscribe and follow the show wherever you listen to podcasts and start growing a practice custom-made for you so you can live the life you truly desire. Because bad therapists make the best therapists.