BBP 081 : How To Have Difficult Conversations With Your Team with Sue Ingram (Part 1)

It’s a two parter . . . that’s how good this episode is, so good we had to make it two episodes! Meet our first guest for 2020 . . . an outstanding HR professional with over 25 years of experience and also the author of the bestselling book, “FIRE WELL: How To Fire Staff So They Thank You.”  Sue Ingram joins us to share her expertise all about having difficult conversations with your team . . . including how to no longer think of them as ‘difficult’ . .  so tune in now! Meet The Salon & Spa Social Simplifier here!   Episode Highlights and Takeaways: Sue’s Story (3:55) Why Are They Difficult Conversations (5:19) Origin of Difficult Conversations (9:50) The Missing Point: Attitude & Behavior (11:50) Hiring The Right People For Your Brand (18:46) Different Personality Types (21:12) Recruitment Interview Tips (24:32) Tips on Induction (29:23) First Impressions and Fresh Eyes (31:54) Values and Branding (33:07) Importance of Procedures When It Comes To Handling A Team (37:31) A.C.A.S. Guidelines (40:00) Rookie Mistakes: Family or Employee? (41:29)   LINKS Below: Get The Salon & Spa Social Simplifier HERE!   Sharing is Caring! I don’t believe them to be difficult at all. I believe them to be generous conversations, because to leave someone failing . . . not to tell them is perhaps the most unkind thing anyone can do – especially a manager. –Sue Ingram–   Help a colleague or someone you know who’d be interested by sharing this quote or episode.

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Adam Chatterley from BeautyBusinessSecrets.co brings his global spa, salon and wellness industry knowledge and expertise direct to your ears so you can start and grow your independent salon or beauty business as quickly and effectively as possible to match your goals and desires. Discover how you can get all the clients you want (and keep them coming back) so you no longer have to worry about quiet appointment books. Harness the amazing power of marketing using the internet and use your website and social media to drive your business beyond just getting more page likes. Learn how to master the art of retail sales without effort, set your prices to maximise revenue, reduce your costs, get the most from your team, create a salon business plan, work out your salon key performance indicators and much, much more all in one place. Adam uses his wealth of industry contacts to invite expert guests as often as possible to talk about a specific topic and bring you their incredible insight and knowledge. Normally you would need to travel to industry events and seminars, plus invest significant money to learn from this calibre of speaker, consultant or presenter, but here you’ll get is all straight to your pc or mobile device all for FREE.