BBP 110 : Creating the Perfect Client Experience with Steph Crosby and Caroline Cornish

On this week’s podcast, we are are joined by not one, but two amazing women. Coincidence  . . . given that it’s International Women’s Day this week? We ALL want our clients to have an amazing experience with us. And our clients want the same, but what things should we think about to deliver the perfect experience. And what happens when it goes spectacularly wrong. Joining us on this episode are Caroline Cornish and Steph Crosby from Thirteen 33. They are responsible for crafting the most amazing client experience I’ve ever  . . . experienced. They share what things they look at to create the perfect client experience, and they are NOT what you think they might be. Come on a journey of client experience with us, hit the play button now.   Episode Highlights and Takeaways: Steph’s Background (7:20) Caroline’s Journey (8:55) Factors in creating the Perfect Client Experience (11:11) Understanding what clients really want (12:49) Caroline’s Epiphany (16:14) The Perfect ‘Team’ Experience (17:39) Choosing the Right People (20:28) Trusting Your Team (30:30) Value Feedback (37:44) Ready To Listen (55:09)   A Very SPECIAL OFFER FROM Timely: You need booking software for your business . . . period! So you may as well use one loved by over 40,000 happy beauty business owners worldwide.  Well we’ve joined forces with Timely to bring you a special offer . . .  just go to beautybusinesspodcast.com/timely where you’ll find all the information you need plus an amazing full 14 day trial of the software. If you then decide to keep using Timely to grow your business, use the promo code BBP50 to get 50% off your first few months using the software.   Brand New FREE Download! Where to join The Podcast After Party? Click here to join and get and invite: Beauty Business Hackers Connect with Steph and Caroline: https://www.thirteen33.co.uk/ Sharing is Caring! Help a colleague or someone you know who’d be interested in sharing this quote or episode.

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Adam Chatterley from BeautyBusinessSecrets.co brings his global spa, salon and wellness industry knowledge and expertise direct to your ears so you can start and grow your independent salon or beauty business as quickly and effectively as possible to match your goals and desires. Discover how you can get all the clients you want (and keep them coming back) so you no longer have to worry about quiet appointment books. Harness the amazing power of marketing using the internet and use your website and social media to drive your business beyond just getting more page likes. Learn how to master the art of retail sales without effort, set your prices to maximise revenue, reduce your costs, get the most from your team, create a salon business plan, work out your salon key performance indicators and much, much more all in one place. Adam uses his wealth of industry contacts to invite expert guests as often as possible to talk about a specific topic and bring you their incredible insight and knowledge. Normally you would need to travel to industry events and seminars, plus invest significant money to learn from this calibre of speaker, consultant or presenter, but here you’ll get is all straight to your pc or mobile device all for FREE.