How to Make People Feel Heard — Without Saying a Word

When was the last time you truly felt heard, without judgment, interruption, or unsolicited advice?  In this episode of The Leader’s Kit Bag, I explore the transformative power of listening.  Drawing on a powerful exercise I ran during a recent leadership programme, I share how simply holding space for someone to speak, without fixing, advising, or interrupting, can lead to deeper self-awareness, clarity, and connection.  You’ll learn: Why silence can be your most powerful leadership tool How to resist the urge to "fix" and instead be fully present What really happens when people feel heard  If you want to lead with more impact and humanity, this episode will give you a simple (but not always easy) practice that can change the way you show up in every conversation.  Need Support With Leadership Training, Coaching or a Conference Speaker?  If this episode resonated with you and you're looking to strengthen your leadership culture, let's talk.  Whether it’s a bespoke leadership programme, executive coaching, or a keynote that connects on a human level, I’d love to support you.  Drop me a line at chat@ben-morton.com or fill in the contact form on my website. Let’s build leadership that listens — and leads. 

Om Podcasten

The Leader’s Kitbag is the podcast that reveals what it really takes to lead and scale successfully—whether you’re growing a company, a business unit, or a team inside a larger organisation. Hosted by leadership expert Ben Morton, the show blends practical tips with deep insights through three distinct formats: #1. Leading the Scale-Up – Candid, long-form interviews with CEOs, founders, senior leaders, and authors who’ve faced the real challenges of scaling. These episodes dive into the key decisions, hard-earned lessons, and people-first strategies that made the biggest difference. #2. Leader’s Kitbag Episodes – Short, solo episodes (just 6 minutes) with Ben, sharing no-nonsense leadership and management advice you can apply immediately. #3. Shorts – High-impact clips from interviews past and present—including Leading the Scale-Up and the archive of The Ben Morton Leadership Podcast—designed to give you insight and inspiration in under 3 minutes. At the heart of every episode is the belief that great businesses are built by great people—and that human connection is the true currency of leadership. If you're looking for honest conversations, actionable tools, and a clearer path to leadership success, this is your kitbag for the journey.