Josh Goode: Tech firms must build software that aligns with patient demographics, is usable for them, and delivers outcomes.
In this episode, Josh Goode, CIO of SCAN Health Plan, discusses their digital programs, the patient population they serve, and how they evaluate digital technologies and deploy it at every stage of the care journey for improved outcomes. Being a Medicare Advantage plan, SCAN Health deals with the senior population. They strive to address the digital divide in the elderly by implementing software that aligns with their requirements, is easy to use, and delivers improved outcomes while taking care of patient privacy and data security. The technology considers the social determinants of health by implementing a robust data and analytics program that has helped develop AI models to predict chronic conditions. Josh also talks about person-centered design processes and how it helps deploy the right digital technology by looking at the patient’s journey touchpoints. Take a listen.