How to Lead an End-of-Year Conversation With a Client: Episode 240
The peak-end rule tells us that how a person experiences an ending matters tremendously– that people judge an experience based on how they felt at its peak and its end, rather than the total sum or average of an entire experience. That means that your final conversation of the year is arguably one of the most critical for your coaching relationships. In this episode, Elena demonstrates how to facilitate a conversation that celebrates growth and builds forward momentum. Notable moments:&...