Hostile Client or Customer Calls: Diffusion & Resolution • BEP 124

⭐️ Book a 1 to 1 English Session with Rob: https://www.energeticenglish.com/coaching 📺 Watch: https://youtu.be/pormH0Hssjs 🔗Blog: https://www.thebusinessenglishpodcast.com/blog-ep124 📥 Newsletter: https://www.energeticenglish.com/3MM Tense client call got you sweating? This episode equips non-native professionals with polite, firm language to diffuse anger, resolve conflicts, and stay in control - featuring Charlie’s real-life turnaround. Unlock practical phrases, dodge common pitfalls, and b...

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The Business English Podcast helps professionals to communicate more effectively, more confidently and with more impact. With professional content, rich in Business English vocabulary, expressions and conversation, the Business English Podcast is a great resource for all professionals. Improve business listening, speaking and writing skills, through interviews and masterminds with professionals from across industry. Whether for presentations, public speaking, negotiations or networking, the Business English Podcast has the tactics and techniques to help professionals communicate at their best!