13: How to Never Lose a Customer with Joey Coleman
Today, we’re delighted to be interviewing a truly unique individual! We have Joey Coleman, the guru of customer experience and customer retention, joining us as our guest. Joey has had some incredible experiences! He is number two on the Wall Street Journal’s bestseller list for his book, Never Lose a Customer Again, he is an award-winning speaker, he has worked as a criminal defense attorney, he’s sung in the Grammy Award-nominated Washington Men’s Camerata, he’s worked at the White House, and he has even been with the Secret Service and the CIA. Joey is the perfect person to learn from when it comes to customer experience and customer retention. In today’s episode, he will be sharing his eight-point methodology that can be applied to any independent business, and he will also share some brilliant stories to illustrate how things could be done better. To read the full show notes, go to www.eventbusinessformula.com/ep13