5. The Back-Office

You won't find any large Buurtzorg headquarters in the business districts of Amsterdam or Rotterdam, just a back office with 50 people somewhere in the east of the Netherlands. In this back office is taken care of the administrative tasks that are not related to client care, like paying the salaries and billing the health insurance companies

Om Podcasten

In this podcast series, we will explain step-by-step the principles behind the famous Dutch home care organization Buurtzorg. In 13 short episodes, your host Sam Spiering and Buurtzorg International CEO Thijs de Blok will give you new insights, background stories and fun facts on what makes Buurtzorg special and how other organizations have tried and some succeeded to implement the self-management and flat hierarchical structure without any managers.Would you like to know more? Please visit us at www.buurtzorg.com or contact us at podcast@buurtzorg.com